User Intent Analysis: What You Need to Know to Scale

So often, I see SEOs, content writers and marketers take the wrong approach to keyword research. But it’s not what they do that’s the problem. Most of them follow a well-defined keyword research process, after all.

It’s what they fail to include in this process that matters – understanding their users’ intent.

That's why this blog covers all of the below:

• What is User Intent?
• What Are the Types of User Intent?
• What Influences User Intent?
• Why is User Intent Important?
• The Problem With Finding User Intent at Scale
• How to Track User Intent at Scale
• Using Intent Data to Create Your SEO Roadmap
• How to Prioritize Content Production Based on User Intent

It’s in understanding the reasons why someone conducts a search that delivers the highest return from any SEO campaign. Unless your page matches the search intent, you’re not going to earn the visibility on the search engine results page.

Everyone in the industry agrees – Moz, Ahrefs, and many others previously wrote about the effect of intent on search visibility.

But they miss a critical aspect of the user intent behind the search – how to uncover and understand it at scale.

Let’s cover the basics to make sure we are on the same page, or if you're ready to work intent into your content marketing workflow you can jump down the page.

What is User Intent?

The term user intent (often referred to as searcher intent or keyword intent) refers to the reason why someone performs a search in Google or another search engine. It’s the ultimate goal the searcher has in conducting the search.

It could be to find an answer to whatever question they have or advice on how to achieve the desired goal. Maybe the searcher wants to find a place to buy a product they want. Or, maybe they’re just looking for a specific website and forgot its URL.

In each of the above examples, they exhibit an intent.

Google Hummingbird, with its ability to understand search queries better, and RankBrain, its machine learning algorithm to sort the search results, allow the search engine to interpret queries better, discern that intent and deliver results that matches their intent for that query. 

What’s more, the search engine updates the SERPs based on the changes in user intent, and does so in real-time.

What Are the Types of User Intent?

There are essentially four types of search intent (but do note that a search term is not limited to just one). 

1. Informational Intent

Informational intent, or intent to know, helps us obtain specific information, research a particular topic or learn something new.

Sometimes informational intent is also intent to do, like when asking Google for advice on completing a task or suggestions on gifts for a special occasion.

You can identify the user intent for a particular search query based on what SERP features the search engine presents. Note: this method is not capable of uncovering intent at scale. 

An informational search often presents an Answer Box that immediately answers the user's query. Take the following Google search, for example:

2. Navigational Intent

Navigational intent, or intent to go, defines a desire to go somewhere and interact with the physical world, or to a specific online location.

In the example below, the search query, "Apple," is matched with a navigational intent since the SERP immediately reveals the company's homepage – showing the need to find an online location. 

3. Local Intent

Local intent is a navigational query that aims to discover a particular business in the user's vicinity, a physical destination in the real world. 

Local intent is shown when a map and/or local pack presents itself, as seen in with the Google search below. 

4. Transactional Intent

Transactional intent, or intent to buy, is when the searcher looks for a place to conduct a transaction – purchase a product, hire a service, exchange funds – hence the term, transactional.

Transactional intent keywords tend to show product listings ads (PLAs), as seen below. Product pages match this intent and are prioritized in the SERP when a query has the intent to purchase. 

Often, Google refers to the act of searching based on those intents as micro-moments.

What Influences User Intent?

The reason why users search for particular information can change depending on many factors. Seasonality is one. Although customers might use a specific keyword to find information for most of the year, they’d use it with the intention to buy over a specific time period.

A shift in the type of information users seek about a topic is another example. Consider the phrase “iPhone 5.” I can imagine that in 2012 when the device launched, most customers searched the phrase with the intent to purchase the new phone.

Today, however, user intent behind the query is more informational. For example, to fix whatever problems they might have with the device, install the latest operating system or to find out historic data about it.

Why is User Intent So Important?

First of all, the focus is on delivering the best search experience for the user to help them through their buyer’s journey.

(You can think of SEO as search experience optimization.)

If they land on a page that doesn’t answer their intent, they will bounce and head back to the SERP for other results.

For example, let’s assume you’ve created a transactional page for a keyword with informational intent. It simply won’t rank. Well, at least not at the top of the SERPs.

And, it definitely isn’t helping the user if you have the wrong content based on the intent of their search. As my colleague shared with Terakeet:

When someone queries a search engine they not only have a specific intent, they have it at the moment they are searching. So they are in the best possible mindset to be receptive to messages that match well with their intent.”  

Next, about Google: RankBrain will recognize that it doesn’t deliver the information a searcher expects to find.

If a query has informational intent, they seek advice or answers. They do not want to learn more about a product, let alone buy it (at least, not yet). Your landing page must have content that matches the intent behind the query. In this instance, a blog post or guide would be relevant. 

And that’s the incredible power of the user intent. It helps deliver on possibly the most critical factor in today’s SEO – relevance.

I have to say, others in the industry and I agree on all those points above. You can read the Moz article, and this article on Raynernomics, or even this article from Ahrefs.

I disagree, however, with their suggestions on how to discover users’ intent.

The Problem at Hand: User Intent at Scale

Many other articles written about user intent recommend a rudimentary way to identify the searcher’s intent.

Their advice is to search for the target keyword and observe what results Google returns. In particular, which Search Features show up – as demonstrated above.

Another manual method is to analyze search modifiers – words in the search query that describe the person’s intent. For example, if a query includes phrases like “how to,” “how do I,” or “what,” for example, then its intent is, most likely, informational.

However, the above method doesn’t always work – and worse still, it's impossible to scale. 

Enterprise companies track thousands (if not tens of thousands) of keywords, and this manual method is simply not feasible for a proper understanding of user intent across all of your content and pages to connect to your topics and keywords.

That’s not the only problem with it. Both methods above, for example, fail to consider several factors:

1. Who is ranking for a particular keyword?
2. What information do those pages include?
3. What is the language of the search query?

For each of these rudimentary methods, you analyze the intent based on the SERPs alone without considering the content in those search results. As a result, you fail to get a deeper understanding of the information Google promotes within SERPs for the keyword.

How to Track User Intent at Scale

At seoClarity, we overcome all of those challenges, bringing you the first, AI-powered way to identify user intent at scale – because truly, you need an SEO platform if you're looking to scale your efforts.

We unleashed the power of our user intent capabilities, sharing that it reduces the time spent researching new keywords and content ideas while allowing marketing teams to understand an entire topic and create credible content that meets their users' demand at every stage of the buying process.

Additionally, marketers and SEOs can track and measure specific results as well as the impact of intent-driven optimized content.

With the largest, freshest keyword data set, you have access to more than 30+ billion keywords across 170+ countries for your keyword research. 

Each keyword and topic is accurately categorized into its appropriate user intent designation using AI algorithms, so user intent is uncovered at scale. 

No more scouring the SERP one query at a time for clues.

Using Intent Data to Create Your SEO Roadmap

Let’s create a quick action plan with a quick example scenario.

Consider the query “new puppy” - which saw an increase in demand throughout 2020

Besides the increase in demand, we also see the number of related keywords (more than half a million!), total search volume of those keywords, and the user intent.

Now I admit, 500,000+ keywords is a lot for anyone to sort through, but this is where things get interesting …

#1. View Current Rankings to See Current Market Share

Enter any domain — yours or a competitor’s — to see current rankings next to the related keywords.

Filters can be applied to show you opportunities where you’re not currently ranking well, or at all. 

In this case, I filtered between rank positions 11-30. These are great topics to target!

Note: I’ve blurred out the specific URL that ranks for the keyword, which is normally shown directly below the keyword.

You’ll also notice the right-side column shows the user intent of each keyword. Some are informational, some are local or navigational, and some are a combination of the three.

#2. Filter Keywords by User Intent

Knowing the user intent behind the keywords allows SEOs to map them to the right format of content. For instance, if the term had solely transactional intent, or information and transactional intent, that content may best go on a category page.

For this example, let’s assume we want to locate keywords with an informational intent. We want to create a few blog posts that answer common questions about adopting or training a new puppy. 

A simple filter eliminates all non-informational intent keywords and leaves us with what we’re looking for.

#3. Draw Insights from Intent Topic Patterns

Let’s recap what we’ve done so far: We research the seed word “new puppy,” pulled in the current rankings of a specific domain, and filtered by rank position and intent. 

Now, we’re interested in spotting patterns of topics that we can cover in a blog post.

Instead of navigating the list of keywords, we can see pre-arranged keyword patterns.

These patterns reveal how users search for keywords with an informational intent. I’m sure you can come up with quite a few ideas to cover just looking at this list.

Note: A high search volume doesn't make a keyword the better choice. It's better to consider intent when choosing topics to cover.

But to see the exact list of keywords, all we’d have to do is click the blue variations number.

You can also filter by SERP features to further narrow down the list. Since we’re targeting informational intent keywords, maybe it’s our end goal to win the Answer Box, or land in the video carousel. 

Before you format your informational content in the best layout to win those SERP features, you’d want to see if they appear on the SERP for your target query in the first place!

#4. Build Recommendations

Once we’ve narrowed in on user intent and spotted viable opportunities, we can summarize the insights to develop an actionable strategy.

Now, do note, that during this entire process we weren’t required to add or track these keywords. This was done completely with our keyword research data set. 

But, once you identify the keywords that have the best opportunity for your company, you can add them to your keyword portfolio.

Recommended Reading: Create the Best Keyword Portfolio With This Acronym

How to Prioritize Content Production Based on User Intent

The most effective way to win search visibility is by building authority in your topic cluster. This means creating site content covering all of its aspects and what goes with it, all user intents.

Recommended Reading: Build Content that Drives Authority with Topic Explorer, Our Topic Cluster Tool

The first step to achieve it, however, is by identifying how much coverage you have already. Conduct a thorough content audit to find out. You’ll realize what's missing from your content strategy quickly.

From then on, I recommend you focus on the transactional intent first. By doing so, you’ll provide immediate ROI from your efforts. And with that, you’ll find it easier to target the top of the funnel customers with the informational intent.

Recommended Reading: Finally Reach Your Target Customers With Content Mapping

Our company just completed the process to identify all of their content by intent. It's insane how we are able to segment Top/Middle/Bottom funnel and understand performance and progress for each segment. The entire team is amazed at the dashboards and how easy this process is moving forward within seoClarity." 

— Mariam Jameel, SEO Consultant

Key Takeaways

User intent helps define what content to publish to a.) accompany customers along their buyer’s journey, b.) offer relevant content and information that can bring them closer to the brand, and c.) increase rankings and SERP conversion rate.

When researching keywords, therefore, you must also consider and identify user intent behind those search queries, and then match it to content types and topics you want to target.

For enterprise brands especially, you must look for ways to scale your efforts or you will never understand user intent in a way that allows you to create content to significantly boost search visibility and ROI. 

This piece was originally published on March 28, 2019 and has been updated to reflect industry changes and updates to our SEO platform.